Return & Refund Policy

🔁 Return & Refund Policy – TechStride by AZ

At TechStride by AZ, we aim to provide high-quality products and a smooth shopping experience. If you're not satisfied with your purchase, we're here to help.

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📦 Returns

We accept returns within 7 days of delivery if:

• The product is damaged, defective, or incorrect

• The product is unused, in original packaging, and with all tags/accessories intact

To initiate a return, please contact us at:
📧 techstridebyaz@gmail.com
📱 WhatsApp: +92 312 4345197
Include your order number, issue details, and product photos if applicable.

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💸 Refunds

Once we receive and inspect your returned item:

• If approved, your refund will be processed within 5–7 working days

• Refunds are issued via the original payment method or store credit (as per your choice)

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🚫 Non-Returnable Items

We do not accept returns for:

• Items used, damaged after delivery, or without original packaging

• Custom or promotional items marked “Final Sale”

• Health & hygiene-sensitive items like opened aroma diffusers (if used)

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🔄 Replacements

If your item arrived damaged or the wrong product was sent, we will happily offer a free replacement or refund, based on availability.

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❗Note:

• Return shipping costs may be the buyer's responsibility unless the item was defective or incorrect.

• Always record unboxing in case return proof is needed.

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Thank you for shopping with TechStride by AZ — your satisfaction is our priority.